8 week service
Service Description
A comprehensive eight-week support package designed to give you continuous guidance, paralegal assistance and full legal-level support as your case progresses. For eight full weeks you have direct access to a housing paralegal who will guide you through every stage, help you with evidence, respond to updates and draft all necessary letters. What this service includes: • Unlimited contact Tuesday to Friday between 10am and 4pm • All letters drafted for you, including reviews, complaints, follow ups and appeals • Ongoing legal guidance on your housing issue as it develops • Support preparing for council responses, assessments and decisions • Help gathering evidence and structuring your case properly • Regular updates and advice each time new information comes in • Step by step direction so you always know what to do next This service is perfect if: • You have a complex or ongoing case that will require consistent support • You want someone to handle all written communication for you • You want legally informed guidance throughout the whole process • You want a paralegal to review, respond and act as your support for two full months Outcome: You receive eight weeks of organised, legally informed and consistent support that strengthens your case and protects your rights from start to finish. Cc
Cancellation Policy
By booking and paying for any service with Housing Adviser, you confirm that you have read, understood and agreed to this Booking and Refund Policy and our terms of service. All services must be booked and paid for in advance through our online booking system. After booking, you will receive an onboarding form. This must be completed and returned before your appointment so we can review your situation in advance. If the form or requested documents are not received in time, your appointment may be shortened, delayed or cancelled. No refunds will be provided. Appointments are delivered remotely by telephone or video call unless stated otherwise. You are responsible for providing accurate and complete information. Our advice and support are based solely on the information and documents you provide. Housing Adviser provides independent housing advice and advocacy delivered by a Housing Paralegal. Cancellations and rescheduling All bookings are non-refundable. You may request to reschedule once with at least 24 hours’ notice, subject to availability. If you do not attend, arrive more than 10 minutes late or cancel with less than 24 hours’ notice, the booking will be treated as used and cannot be rescheduled. Refunds Refunds are never provided. Communication For membership and ongoing support clients, communication is primarily by telephone. Email support is also available and may receive a faster response. We do not provide instant replies, emergency services or out-of-hours support. Scope of service We provide housing advice, casework and advocacy, including complaints, reviews and written representations. We cannot guarantee outcomes, decisions or timescales, as these are controlled by councils, landlords, housing associations and other organisations. Data protection Information you share with us is used only to provide housing advice and advocacy and will not be shared with third parties unless you ask us to do so or we are legally required to. Third party contact If you ask us to contact a council, landlord, housing association or another organisation on your behalf, you may be required to provide written authority before we can act. Registration and insurance Housing Adviser is registered with the Information Commissioner’s Office (ICO) and holds appropriate professional indemnity insurance. Conduct We reserve the right to refuse or end a booking or ongoing service where there is abusive behaviour, inappropriate conduct.
Contact Details
hello@housingadviser.co.uk
James Carter Road, Mildenhall, Bury Saint Edmunds IP28 7DE, UK