Full Case Support
Service Description
A complete support service where a Housing Paralegal guides you through your entire case from beginning to end. This is the most comprehensive option for anyone who wants full assistance, clear direction and every letter or document handled for them. From the moment you start the service until your case is resolved, you will have continuous support, paralegal-led guidance and full case management so you never feel unsure about what to do next. What this service includes • Unlimited contact Tuesday to Friday between 10am and 4pm • All letters drafted for you, including complaints, reviews, appeals, follow-ups and evidence requests • Clear guidance on your rights and what the council or landlord should do • Step-by-step support through assessments, interviews, decisions and reviews • Help gathering evidence and organising your case properly • Ongoing responses as new information comes in • A clear strategy for each stage so you always know what to expect • Support with Ombudsman complaints if needed • Full management of your housing issue until the case is concluded This service is perfect if • Your case is complex, stressful or ongoing • You want a professional to handle everything for you • You need strong, structured support to strengthen your case • You want consistent guidance, letters and updates without worrying about each step • You do not want to deal with the council or your landlord on your own Outcome You receive complete, continuous Housing Paralegal support from start to finish. Every letter is drafted, every step is guided and every stage is managed, giving you confidence, organisation and a strong, well-prepared approach to your housing case.
Cancellation Policy
By booking and paying for any service with Housing Adviser, you confirm that you have read, understood and agreed to this Booking and Refund Policy and our terms of service. All services must be booked and paid for in advance through our online booking system. After booking, you will receive an onboarding form. This must be completed and returned before your appointment so we can review your situation in advance. If the form or requested documents are not received in time, your appointment may be shortened, delayed or cancelled. No refunds will be provided. Appointments are delivered remotely by telephone or video call unless stated otherwise. You are responsible for providing accurate and complete information. Our advice and support are based solely on the information and documents you provide. Housing Adviser provides independent housing advice and advocacy delivered by a Housing Paralegal. Cancellations and rescheduling All bookings are non-refundable. You may request to reschedule once with at least 24 hours’ notice, subject to availability. If you do not attend, arrive more than 10 minutes late or cancel with less than 24 hours’ notice, the booking will be treated as used and cannot be rescheduled. Refunds Refunds are never provided. Communication For membership and ongoing support clients, communication is primarily by telephone. Email support is also available and may receive a faster response. We do not provide instant replies, emergency services or out-of-hours support. Scope of service We provide housing advice, casework and advocacy, including complaints, reviews and written representations. We cannot guarantee outcomes, decisions or timescales, as these are controlled by councils, landlords, housing associations and other organisations. Data protection Information you share with us is used only to provide housing advice and advocacy and will not be shared with third parties unless you ask us to do so or we are legally required to. Third party contact If you ask us to contact a council, landlord, housing association or another organisation on your behalf, you may be required to provide written authority before we can act. Registration and insurance Housing Adviser is registered with the Information Commissioner’s Office (ICO) and holds appropriate professional indemnity insurance. Conduct We reserve the right to refuse or end a booking or ongoing service where there is abusive behaviour, inappropriate conduct.
Contact Details
hello@housingadviser.co.uk
James Carter Road, Mildenhall, Bury Saint Edmunds IP28 7DE, UK